Shipping

DUTIES & TAXES

All customers are responsible for the payment of duties and taxes relative to their shipping address. For a quick estimate, use the import duty calculator (use product description ‘clothing’).

 

We do not cover taxes & duties. Orders declined by the customer due to customs duties and taxes will not be eligible for a refund. If you refuse to pay local duties or import tax, your order will be refunded less the original shipping cost plus the cost of return shipping.

 

SHIPPING TIMEFRAMES

United States

  • Standard shipping (2-6 working days)

  • Express shipping (1-3 working days)

Canada

  • Shipping costs calculated at checkout

  • Standard Shipping (3-8 working days)

  • Express Shipping (2–5 working days)

  • Duties & taxes not included — customers are responsible for any applicable import fees

TERMS

We typically dispatch items within 12 hours, Monday–Friday. Orders placed after 2pm on Friday, or on Saturday & Sunday, are sent on Monday morning.

From time to time we will sell an item as a pre-order — this will be clearly stated on the product page prior to checkout.

LOST, STOLEN OR DELAYED PARCELS

Once an order has been dispatched and collected by the shipping carrier, Vaucluse Studios is not responsible for delays, loss, theft, or damage occurring during transit.

Customers are responsible for providing accurate shipping information and ensuring a secure delivery location. If tracking information indicates that an order has been delivered to the address provided at checkout, Vaucluse Studios is not liable for lost or stolen parcels and will not offer refunds or replacements.

If a parcel is lost in transit and has not been marked as delivered, please contact us within 3 days of the estimated delivery date. We will assist in lodging an investigation with the shipping carrier; however, any replacement, refund, or compensation remains at the discretion of the carrier and subject to the outcome of their investigation.

Vaucluse Studios reserves the right to deny claims where delivery has been confirmed by the carrier or where insufficient evidence of loss is provided.

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under applicable consumer protection laws.

If the allocated delivery timeframe has lapsed, please send us an email at info@vauclusestudios.com and we’ll lodge a formal enquiry with our fulfilment partners.